Got a question? Find quick answers here: payments, shipping, tracking, returns, refunds, customer support and orders.
FAQ – Frequently Asked Questions
Everything you need to know about payments, shipping, returns, refunds and customer support.
PaymentCard, PayPal*, transfer, check
Dispatch24–48h (business days)
Delivery24–72h after dispatch
Returns14 days (terms)
- Dispatch: typically within 24–48h after payment confirmation (business days).
- Transit: typically 24–72h after dispatch depending on method and destination.
- Express: if payment is confirmed before 1 PM (business days), delivery is typically within 24h after dispatch.
Indicative timelines. Excludes Sundays and public holidays.
- Pickup point (France + selected countries)
- Home delivery
- Express
- International (standard/express depending on destination)
Rates depend on weight and destination and are shown at checkout.
Once your parcel is shipped, you’ll receive a confirmation email with tracking information (depending on carrier).
- Credit card (via Stancer)
- PayPal (extra fees may apply)
- Bank transfer (please include your order number as reference)
- Check (order processed after clearance; payable to Cliips Store)
- You can request a return within 14 days after delivery.
- Items must be returned in acceptable condition (unused, complete, as applicable).
- Our mistake (wrong/defective/damaged item): we provide the return label.
- Change of mind: return shipping costs are borne by the buyer.
Yes. Available methods and rates are shown at checkout depending on the destination (standard/express/pickup where available).
Email us at: contact@cliipstore.com (please include your order number if possible).
Need help? Contact: contact@cliipstore.com (please include your order number).
* PayPal: extra fees may apply depending on the chosen method.
